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Add a File upload field to any section and your customers can attach their artwork to the job. The file travels with the order, so your production team receives the specification and the artwork together.

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Basic uploads

Out of the box, a file field accepts the file types you list (PDF by default), uploads it securely, and records the filename against the order.

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File types

Customers can upload these formats, up to 100 MB per file: Choose what each file field takes in its Accepted types, separated by commas. Write them however is easiest: format names (PDF, Word), extensions (.pdf, .zip) or MIME types (application/pdf) all work. The builder shows what your entry allows as you type (“Customers can upload: PDF, ZIP”). What your customers see:
  • The file picker offers only those types.
  • A file of another type, picked or dragged in, isn’t uploaded. The field shows Accepted file types: followed by the formats it takes, in the customer’s language.
  • Your text is shown under the dropzone as you wrote it, so you can phrase it for your customers (PDF, Word, JPG).
If Accepted types names none of the formats above, the field takes any of them. To limit a field, list the formats you want. With Filecheck connected, Filecheck’s intake decides which files it takes, because it checks their contents.

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Several files

To let customers attach more than one file, for example artwork plus fonts, a set of photos, or artwork and a mailing list, either:
  • Allow multiple files on one field. Select the File upload field and turn on Allow multiple files, then set Maximum files (2 to 10, 5 by default). Customers can pick or drop several files at once; each one is listed with Remove, and the field stops taking files at the maximum.
  • Add several File upload fields, each with its own label, such as Artwork and Mailing list. Each field keeps its own file.
Every file reaches the order with its own Download file link. When an order has more than one file, each link names its file. Files are attachments: they don’t change the price.
Multiple files apply to direct uploads. A field connected to Filecheck, or set to Designer only, holds one artwork.

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Storage and downloads

Uploaded files are stored for 30 days and then removed automatically. Print Options is a configurator, not a file archive — download what you need into your production workflow. Each order line with an upload has a Download file link: a button under the line on the WooCommerce order screen, and a line property on the Shopify order. See Downloading customer uploads.
Need customers to accept an artwork declaration or your terms before they upload? See Requiring an agreement before upload.

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Filecheck-validated uploads

Filecheck is our upload preflight service. Connected to a file field, it replaces the plain dropzone with an intake that actually inspects the file — and hands back facts your pricing can use: The moment Filecheck reports on a file, the price updates: a 64-page thesis prices itself the instant the PDF lands.
Filecheck is optional and separate. Without it, uploads still work — you just price by what the customer tells you rather than what the file contains.

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Connecting Filecheck

  1. Set up your product in Filecheck and copy your publishable key.
  2. Add it in Print Options:
    • Shopify — theme editor, Print Configurator block, Filecheck publishable key.
    • Wordpress — Print Options → Settings → Filecheck publishable key.
  3. In the builder, select your file field and set its provider to Filecheck.
The publishable key is designed to be public and browser-safe — it identifies your account, it does not grant access to it.

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Pricing from file facts

Once a file field reports page counts, use the matching price changes on your choices:
  • Per page — every page, times the quantity.
  • Per colour page / Per mono page — split rates, so colour costs what colour costs.
A typical thesis set: a base binding charge as a fixed amount, then per-page rates on the colour choice.
Combine with tiered pricing: per-page rates can carry quantity breaks, so long documents get cheaper per page.

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Artwork from the Print.App designer

If your product also uses the Print.App designer, customers can design their artwork online instead of uploading a file. The designer’s button appears in the configurator’s artwork step, and the finished design becomes the job’s artwork, with its page count available to your pricing. How the button finds its place:
  • With a File upload field, the designer’s button sits in that field, next to the upload. To offer only the designer, set the field’s Display to Designer only (no direct upload). Customers then see the designer button and no dropzone.
  • Without a File upload field, the configurator adds an artwork step of its own when the designer is on the page, titled with the designer’s button label (Design online, say). It is optional; whether a design is required is set in Print.App.
Once a design is saved, the step shows Your design (in the customer’s language) with Change and Remove, and the order reads Design online: Your design. The page count is shown only when your pricing uses them.
Connectors pass values between the designer and the configurator: the number of printed sides into a Sides choice, the chosen size into the designer, and more. See Connectors.