Common questions about Print Options: pricing, currencies, orders, uploads, and how it relates to the Print.App Editor.
Is Print Options really free?
Yes — on every platform it supports, with no product or option limits.
How is this different from the Print.App Editor?
The Editor lets customers design artwork — layouts, text, images,
templates. Print Options lets them specify and price the job — size,
paper, finish, quantity, uploads.They solve different halves of a print order and work well together: a
product can let a customer design the artwork and choose the stock it
prints on. Neither requires the other.
Can a customer change the price in their browser?
No. The total in the configurator is a preview. When the item is added to
the cart, the same pricing rules run again on our servers and the result is
cryptographically signed — your store charges that verified price. A
tampered price simply fails to add.
Which currency are options priced in?
Your store’s default currency. If you sell in several currencies, the
customer’s presentment price is converted at cart time with the platform’s
own exchange rate — you price the job once.
Can one set of options serve several products?
Yes, and it’s the recommended way to work. Use Apply to more… on
Shopify, or pick the same set in the Print Options tab on Wordpress.
Editing the set updates every product using it.
What does my production team receive with an order?
The full specification: every answered option with your own labels, the
resolved SKU, the quantity, the verified price, and the uploaded artwork
reference — stored on the order line, not just in the customer’s email.
Which file types can customers upload?
PDF, JPEG, PNG, TIFF, SVG, Illustrator (AI), EPS, Photoshop (PSD), ZIP,
Word, Excel and CSV, up to 100 MB per file. Each file field takes the
types you list in its Accepted types, for example pdf, zip. See
File types.
Can customers upload more than one file?
Yes. Turn on Allow multiple files on a File upload field and set the
maximum (up to 10), or add several File upload fields. Every file comes
with the order and its own download link. See
Several files.
Can customers upload a file after ordering?
No. Customers upload in the configurator on the product page, before
adding to the cart, so the file arrives with the order. To let customers
order first and send their file later, make the file field optional (turn
off Required) and collect the file by email.
How long are uploaded files kept?
Thirty days, then they are removed automatically. Download what you need
into your production workflow — Print Options is a configurator, not a file
archive.
How do I download the files customers uploaded?
From the order: WooCommerce shows a Download file button under each
line with an upload, and Shopify adds a Download file link to the
line’s properties. See
Downloading customer uploads.
Which languages does the configurator speak?
English, Danish, German, Spanish, French, Italian, Dutch and Romanian,
following your store’s language. On WooCommerce you can add or change any
wording with Loco Translate or the papo_widget_strings filter. See
Languages, prices & tax.
Can the summary show the tax?
Yes: on Shopify, turn on Show tax in the summary in the block’s
Tax settings and enter your rate; on WooCommerce it is automatic when
prices are displayed including tax. It is a display only; checkout
calculates the tax as before. See
Showing the tax in the summary.
Do I need a Filecheck account?
No. Uploads work without one. Filecheck adds validation and file facts —
page counts, colour detection, preflight — which unlock per-page pricing
and catch bad artwork early. See
Artwork uploads.
What happens if I remove options from a product?
It reverts immediately to your store’s normal add-to-cart, at its normal
price. Other products sharing that option set are unaffected, and the set
itself stays in your library.
Why does my configured item look like a bundle at checkout?
On Shopify stores that are not on the Plus plan, a configured job is
expanded into a bundle-style line at checkout. It is cosmetic — the price,
the options and the order data are all correct.
Can I set up options with an AI assistant, or edit them in bulk?
Yes. On Shopify, with Print.App installed on the same store, an assistant
connected to the Print.App MCP server sets up option sets directly: it
builds them from your price list, shows you what typical orders cost,
and publishes once you agree. See
Set up Print Options with AI.Everywhere, More → Export JSON… in the builder gives you the whole
option set as text, and Import JSON… brings an edited version back,
checked before anything changes. An AI assistant can write or edit that
JSON from your price list, so it doesn’t have to click through the
builder. See Option set JSON.
Can I price with a formula instead of tiers?
Yes. A Formula price rule works the price out from the quantity, the
size and the page count, for prices that follow a curve, such as
custom-size signs or a minimum price per item. See
Pricing by formula.
Can a customer order several sizes in one go?
Yes, with a Quantity per option field: a count for each size (M × 5,
L × 3, 3XL × 2), priced as one order of 10 so quantity breaks apply to
the total. See
Quantity per option.
Why is my configured job quantity 1 in the cart?
By default a configured job is one cart line: the copies are in the line’s
title and options, and the line’s price is the whole job. To put the real
copy count in the cart’s quantity column (for stock and shipping weight),
switch the cart quantity to Real quantity. See
Cart & orders.
Where do I get help?
Our Discord community — the fastest way to
reach us and other print shops using the platform.