Is Print Options really free?
Is Print Options really free?
Yes — on every platform it supports, with no product or option limits.
How is this different from the Print.App Editor?
How is this different from the Print.App Editor?
The Editor lets customers design artwork — layouts, text, images,
templates. Print Options lets them specify and price the job — size,
paper, finish, quantity, uploads.They solve different halves of a print order and work well together: a
product can let a customer design the artwork and choose the stock it
prints on. Neither requires the other.
Can a customer change the price in their browser?
Can a customer change the price in their browser?
No. The total in the configurator is a preview. When the item is added to
the cart, the same pricing rules run again on our servers and the result is
cryptographically signed — your store charges that verified price. A
tampered price simply fails to add.
Which currency are options priced in?
Which currency are options priced in?
Your store’s default currency. If you sell in several currencies, the
customer’s presentment price is converted at cart time with the platform’s
own exchange rate — you price the job once.
Can one set of options serve several products?
Can one set of options serve several products?
Yes, and it’s the recommended way to work. Use Apply to more… on
Shopify, or pick the same set in the Print Options tab on Wordpress.
Editing the set updates every product using it.
What does my production team receive with an order?
What does my production team receive with an order?
The full specification: every answered option with your own labels, the
resolved SKU, the quantity, the verified price, and the uploaded artwork
reference — stored on the order line, not just in the customer’s email.
How long are uploaded files kept?
How long are uploaded files kept?
Thirty days, then they are removed automatically. Download what you need
into your production workflow — Print Options is a configurator, not a file
archive.
Do I need a Filecheck account?
Do I need a Filecheck account?
No. Uploads work without one. Filecheck adds validation and file facts —
page counts, colour detection, preflight — which unlock per-page pricing
and catch bad artwork early. See
Artwork uploads.
What happens if I remove options from a product?
What happens if I remove options from a product?
It reverts immediately to your store’s normal add-to-cart, at its normal
price. Other products sharing that option set are unaffected, and the set
itself stays in your library.
Why does my configured item look like a bundle at checkout?
Why does my configured item look like a bundle at checkout?
On Shopify stores that are not on the Plus plan, a configured job is
expanded into a bundle-style line at checkout. It is cosmetic — the price,
the options and the order data are all correct.
Where do I get help?
Where do I get help?
Our Discord community — the fastest way to
reach us and other print shops using the platform.