> ## Documentation Index
> Fetch the complete documentation index at: https://print.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Common questions about Print Options: pricing, currencies, orders, uploads, and how it relates to the Print.App Editor.

<AccordionGroup>
  <Accordion title="Is Print Options really free?">
    Yes — on every platform it supports, with no product or option limits.
  </Accordion>

  <Accordion title="How is this different from the Print.App Editor?">
    The **Editor** lets customers design artwork — layouts, text, images,
    templates. **Print Options** lets them specify and price the job — size,
    paper, finish, quantity, uploads.

    They solve different halves of a print order and work well together: a
    product can let a customer design the artwork *and* choose the stock it
    prints on. Neither requires the other.
  </Accordion>

  <Accordion title="Can a customer change the price in their browser?">
    No. The total in the configurator is a preview. When the item is added to
    the cart, the same pricing rules run again on our servers and the result is
    cryptographically signed — your store charges that verified price. A
    tampered price simply fails to add.
  </Accordion>

  <Accordion title="Which currency are options priced in?">
    Your store's **default** currency. If you sell in several currencies, the
    customer's presentment price is converted at cart time with the platform's
    own exchange rate — you price the job once.
  </Accordion>

  <Accordion title="Can one set of options serve several products?">
    Yes, and it's the recommended way to work. Use **Apply to more…** on
    Shopify, or pick the same set in the Print Options tab on Wordpress.
    Editing the set updates every product using it.
  </Accordion>

  <Accordion title="What does my production team receive with an order?">
    The full specification: every answered option with your own labels, the
    resolved SKU, the quantity, the verified price, and the uploaded artwork
    reference — stored on the order line, not just in the customer's email.
  </Accordion>

  <Accordion title="How long are uploaded files kept?">
    Thirty days, then they are removed automatically. Download what you need
    into your production workflow — Print Options is a configurator, not a file
    archive.
  </Accordion>

  <Accordion title="Do I need a Filecheck account?">
    No. Uploads work without one. Filecheck adds validation and file facts —
    page counts, colour detection, preflight — which unlock per-page pricing
    and catch bad artwork early. See
    [Artwork uploads](/docs/print-options/guides/uploads).
  </Accordion>

  <Accordion title="What happens if I remove options from a product?">
    It reverts immediately to your store's normal add-to-cart, at its normal
    price. Other products sharing that option set are unaffected, and the set
    itself stays in your library.
  </Accordion>

  <Accordion title="Why does my configured item look like a bundle at checkout?">
    On Shopify stores that are not on the Plus plan, a configured job is
    expanded into a bundle-style line at checkout. It is cosmetic — the price,
    the options and the order data are all correct.
  </Accordion>

  <Accordion title="Where do I get help?">
    Our [Discord community](https://discord.gg/XNdtdFxNdE) — the fastest way to
    reach us and other print shops using the platform.
  </Accordion>
</AccordionGroup>