> ## Documentation Index
> Fetch the complete documentation index at: https://print.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs and troubleshooting

> Answers to the questions gang sheet customers and shops ask most: low resolution warnings, crops, transparent files, prices that do not move, sheets that do not pack.

## Customers' questions

<AccordionGroup>
  <Accordion title="Why is my design flagged as low resolution?">
    A design's resolution is its pixels divided by its printed size. A
    500 px wide logo printed 2" wide is 250 dpi. The builder flags any
    design under the shop's floor (usually 300 dpi) and tells the
    customer the largest size that passes — for that logo, 1.66". They
    can shrink it in the list, or upload a larger file. Text and SVG
    graphics are vectors and never trigger this.
  </Accordion>

  <Accordion title="My design got smaller after I cropped it">
    That is intended. A crop keeps the artwork's print scale, so the
    piece shrinks by what was cut away. Stretching the cropped pixels
    back to the old size would drop the resolution under the floor and
    block checkout. Set the size you want in the list after cropping;
    the DPI verdict updates as you type.
  </Accordion>

  <Accordion title="The Remove background switch is greyed out">
    The upload is already transparent, so there is no background to
    remove. The switch is disabled to keep the artwork's own edges
    untouched.
  </Accordion>

  <Accordion title="Why can't I add an outline and a halftone together?">
    A screened keyline prints badly, so the two are exclusive: the
    Halftone switch hides while a design has an outline, and Outline is
    disabled while Halftone is on.
  </Accordion>

  <Accordion title="Why did my order split into two sheets?">
    The pack was longer than the shop's maximum sheet length, so the
    rest went onto *Sheet 2*. Both are in the order and both are billed.
  </Accordion>

  <Accordion title="Can I move the pieces myself?">
    If the shop allows it, yes: select a piece on the sheet to move or
    resize it. Resizing updates the design's size and its resolution
    check. Auto-nest re-packs everything at any time.
  </Accordion>
</AccordionGroup>

## Shops' questions

<AccordionGroup>
  <Accordion title="The price on the product page does not change while the customer builds">
    Check **Price target** on the design. With Print Options it must be
    `po:dimensions`; with a theme input it must be a selector that
    matches an input on the page. If the widget's option set has no
    dimensions field, the in-builder price only updates on save — the
    final price is still right.
  </Accordion>

  <Accordion title="Customers see 'The nesting service is unreachable'">
    The packer runs on our servers and the builder could not reach it,
    usually a network blip. The customer can retry with Auto-nest. If
    it persists on your store, contact support with the time and the
    store domain.
  </Accordion>

  <Accordion title="Can I bill fixed sheet sizes instead of length?">
    Yes. Set **Bill per** to *Fixed sheet lengths* and list the lengths
    you sell. The builder rounds the used length up to the next listed
    size and sends the sheet count as the billable value.
  </Accordion>

  <Accordion title="The Gallery button shows no graphics">
    The gallery lists the graphics folders the design's **profiles**
    allow. Assign a profile with graphics folders to the design, or add
    folders to the profile it already has. See
    [Assign resources](/docs/guides/designs/assign-resources).
  </Accordion>

  <Accordion title="Where is the customer's original upload?">
    The print file places the original at full resolution, so you do
    not need it separately. It is still in the project's files if you
    want it, alongside the print PDF.
  </Accordion>

  <Accordion title="I changed the film width, but an old project still shows the old width">
    Projects snapshot the design's settings when they start. Customers
    who resume an older project keep the film they designed on; new
    projects use the new width.
  </Accordion>

  <Accordion title="The Gang Sheet option is missing when I create a design">
    Gang sheets need the new editor. Turn on **Switch to new Editor** in
    Settings, then create the design.
  </Accordion>
</AccordionGroup>